![]() You are strongly advised to avoid paying with cash at the drop box. Payments made over the weekend will be processed the next business day. Peorias Customer Service department handles billing and support services for city utilities including water, wastewater, and solid waste. Note: Payments placed in the drop box must be received by 8 a.m. Envelopes are available to place your payment in. ![]() It’s located in the drive thru lane on 12th Street. The Night Drop Box is available to securely drop off your payment after hours. ![]() We understand that it’s not always possible to pay your bill during business hours. If your services have been disconnected for non-payment of your bill, you must contact our office either by phone or in person to pay all charges due. Note: If you choose to pay your bill using our 24/7 self-service payment kiosk, there will be a convenience fee ($1.95 Credit/Debit Card / $1.95 eCheck) charged by the third party vendor who processes these payments. The kiosk does not give change if paying with cash, so the balance remaining after payments are made will be a credit on the account. You will have the option to print a receipt, or have it sent via email or SMS text. The Utilities Payment Kiosk, located in front of the Municipal Building on Broad Street, accepts payments 24/7 using cash, credit card, debit card, or eCheck. Due to traffic flow, the drive thru window does not accept credit / debit card payments.Īcceptable Forms of Payment: Cash, Check, Money Order Kiosk The Utilities Drive Thru, located behind the Municipal Building on 12th Street, accepts payments Monday through Friday, 8 a.m. to 5 p.m., Eastern.Īcceptable Forms of Payment: Cash, Check, Credit / Debit Card, Money Order Drive Thru G-6741, § 2 (Exh.The Utilities Lobby accepts payments Monday through Friday, 8 a.m. The customer must pay all amounts due and owing, including the turn-off fee and any assessed late fees, before the Department will restore water service.Ĭ. The Department will not suspend water service for delinquent accounts on a Friday, Saturday, Sunday, City-observed holiday, or the day before a City-observed holiday.ĭ. If an account holder disputes the accuracy of the bill, the account holder may present objections by following the procedures prescribed in Section 37-95.Į. An unpaid account balance may be transferred to another water service account with the same account holder.į. The Department will send all delinquent accounts to a collection agency. The Department will provide no further notice. The Department will send the notice by mail or electronically if the customer has previously elected to receive bills electronically. The Department will send to the customer a notice of non-payment informing the customer of the amount that needs to be paid and the date on which payment must be received to avoid suspension of water services. If water service to a single-family residence is suspended as prescribed in subsection B of this section, the Department will not assess additional late fees to the customer as of the date of the suspension of water service, except that the customer must pay late fees already assessed as of that date, along with any other amounts due, to restore water service pursuant to subsection B of this section.ī. The Department will suspend water service if the customer’s account is delinquent for non-payment. The Department will assess a late fee each month on any delinquent amount, including unpaid late fees. The next month’s bill will indicate the amount past due, all late fees, and the current balance due. ![]() If the total amount owed is not fully paid to the Department by the monthly bill’s published due date, the Department will assess a late fee of three percent per month on the delinquent amount. The customer must pay all amounts by the due date printed on the City services bill. This section is included in your selections.Ī. All City service charges are due and payable when billed. ![]()
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